Privacy Policy

Date: July 7, 2025

This Privacy Policy aims to inform you about how the entities under Converge collect, process, and use your personal data as controller, both generally (through use of our online and/or mobile services or our software) and when you visit our website. The processing of personal data of subjects in the European Union is always carried out in accordance with the General Data Protection Regulation (GDPR) and all other applicable privacy and data protection legislation.

Whenever Converge acts as a processor, the relevant information can be found in the Data Processing Agreement, which can be accessed here: https://docs.runconverge.com/legal/terms#data-processing-agreement-dpa.

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1. Data Controller

The controller of your personal data is Converge Technologies, Inc., a Delaware corporation.

The controller as mentioned above may use your personal data for the purposes described in this Privacy Policy. With regards to certain processes, aforementioned controller will act as a joint controller together with Converge Ltd, with its registered office at Dalton House 60 Windsor Road, Merton Abbey, London, Greater London, United Kingdom, SW19 2RR.

If you have any questions or would like more information about this Privacy Policy and the processing of your personal data, you can contact us by email via legal@runconverge.com.

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2. Personal Data

2.1. What are personal data

The personal data we generally collect and process about you always depends on your relationship with us (customer, supplier, website user, applicant, etc.).

The categories of information we collect can include:

• Information you provide to us. We may collect and store personal information you provide to us when purchasing our Services, communicate with us or creating an account, including your name, email address, mobile phone number, user name, password, the organization you work for, and other credentials. We may also retain messages you send through the Service via helpchat.
• Information we receive from other sites. When you interact with our site through various other sites, we may receive information from such sites, including information posted or otherwise made available on your profile, user name, user ID, and any other information you permit the site to share with third-parties. The data we receive is dependent upon your privacy settings with the other site. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our website or Service.
• Information we receive from other parties. It is possible that we receive personal data from third parties (such as recommendations, or recruitment), such as your name, contact information or other credentials.
• Metadata. Converge may collect metadata associated with the User. Metadata typically consists of how, when, where, and by whom a piece of data was processed in the Services as well as how you use the Services. We use this information to operate, maintain, and provide to you the features and functionality of the Service, as well as to communicate directly with you, such as to send you email messages and push notifications, and permit you to share your creations on the Service with your contacts or social media sites. We may also send you Service-related emails or messages (e.g., account verification, order confirmations, change or updates to features of the Service, technical and security notices).

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Processing Personal Data

We ensure that your personal data are processed in accordance with applicable legislation, in an adequate, relevant manner, and that this processing is limited to what is necessary for the purposes of the respective processing.

3.1. Uses made of personal data

We may use information collected from you for the following purposes:

• To ensure the functionality and security of the website.
• To conduct direct marketing campaigns, where permitted by law. You will always have the option to opt out of each commercial email we send.
• To provide you with information or services you request, or that we believe may be of interest to you, where you have given consent for such purposes.
• To customize the Services to your preferences.
• To deliver the Services for which you register.
• To register you for a conference or event and administer, operate, and secure such conferences and events.
• To develop and test new features of our Services, provided such efforts do not involve disclosure to third parties.
• To fulfill our contractual obligations to you.
• To inform you of updates or changes to our Services, including product announcements and improvements.
• To conduct internal business operations and administration.
• To comply with legal obligations, industry standards, and our policies.

3.2. Retention period

When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrollment with our products or services, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law, and the statute of limitations.

In any case, data will be retained only for as long as necessary to fulfil the purposes described above.

3.3. Legal basis for processing

If you are located in the European Economic Area, we may process your personal data for the above purposes when:

• You have consented to the processing of your personal data (for example, we may seek to obtain your consent for our use of cookies or similar technologies, or to send you marketing communications).
• We need your personal data to provide you with services and products requested by you, or to respond to your inquiries.
• We have a legal obligation to process your personal data.
• We have a legitimate interest in processing your personal data. In particular, we have a legitimate interest in processing it to ensure and improve the safety, security, and performance of our Services, to anonymize personal data and carry out data analyses, to manage our customers, receivables and suppliers and to keep our customers up to date.

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4. With Whom Your Personal Data Are Shared

4.1. General

Within Converge: If necessary for the purposes for which your personal data are processed, it may happen that your data are shared with other entities within our group. These entities will only use your data for the purposes described in this Privacy Policy.

Outside Converge: In certain cases, we use service providers to process your data in connection with specific services we offer or to send you information about products and services. We ensure that these service providers only have access to your data to the extent necessary to perform their tasks.

4.2. Transfers abroad

Your data are stored in the United Kingdom. It is possible that we transfer your data to third parties who can process your data on our behalf abroad according to our instructions. We always do this in accordance with the conditions of this Privacy Policy and the applicable data protection regulations.

If you are a subject in the European Union and your personal data are transferred to a country outside the United Kingdom in which the level of protection is not equivalent to that in the European Union, we take appropriate measures to protect your personal data (usually in the form of the European Commission’s standard contractual clauses).

Contact us if you would like more information about the specific mechanisms we use when transferring personal data outside the EEA.

A list of (sub)processors can be found here: https://docs.runconverge.com/legal/subprocessors.

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5. Security Measures

We have implemented both technical and organizational security measures to prevent collected personal data from being destroyed, lost, falsified, altered, accessed without authorization, or accidentally provided to third parties, as well as to avoid any other form of unauthorized processing. We maintain a customized security policy that focuses on protecting your data.

We can in no way be held liable for any direct or indirect damage resulting from the incorrect or unlawful use of your personal data by third parties.

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6. Your Rights and How to Exercise Them

If you have a complaint, question, or problem regarding the way we process your personal data, we ask you to contact us through the channels you can consult under chapter 1 of this Privacy Policy.

Converge acts as the contact point for handling your requests if you wish to exercise your rights.

If you are a subject in the European Union, you have the rights as mentioned below. When you contact us to exercise your rights, we will respond within one month. In exceptional cases, this period may be extended (up to a maximum of three months), but we will inform you within the first month of the reason for the delay. Whether or not you can exercise your rights depends on the nature of the processing and the legal basis.

Make sure to clearly indicate which right you wish to exercise and how you would like to receive the information (for example, by email, by post, orally, etc.). Note that in some cases we may ask you for additional information to verify that we are dealing with the right person.

Below you will find a schematic overview of which rights you have as a subject in the European Union, depending on the legal basis on which the processing is based:

Legal obligation	Performance of a contract	Legitimate interest	Consent
Access	Access	Access	Access
Rectification	Rectification	Rectification	Rectification
Complaint	Erasure	Erasure	Erasure
	Restriction	Restriction	Restriction
	Dataportability	Dataportability	Dataportability
	Objection	Objection	Complaint
	Complaint	Complaint

6.1. Right of access

You have the right to know whether or not your personal data are being processed. If your personal data are being processed, you have the right to access these data in all our files, along with additional information about the processing purposes, the categories of personal data, possible recipients of your data, the retention period, complaint procedure, etc.

If possible, especially when this does not affect the rights and freedoms of others, you can be provided with a free digital copy of these personal data. However, note that if you request multiple copies, we may charge a reasonable fee for this.

6.2. Right to rectification

As a data subject, you have the right to correct incomplete or inaccurate personal data relating to you. The term ‘rectification’ means that you have the option to modify or delete incorrect data. Ensuring the accuracy and integrity of your personal data is essential to achieving our goals.

6.3. Right to restriction of processing

As a data subject, you have the right to obtain the restriction of processing if one of the following elements applies:

• The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data;
• The processing is unlawful, and the data subject opposes the erasure of the personal data and requests the restriction of their use instead;
• The controller no longer needs the personal data for the processing purposes, but the data subject needs them for the establishment, exercise, or defense of legal claims;
• The data subject has objected to the processing, pending the verification of whether the legitimate grounds of the controller override those of the data subject.

6.4. Right to object

You have the right to object to the processing of your personal data. The legislation provides for a general right to object, as well as a specific right to object concerning direct marketing.

a) General right to object

You have the right to object to the processing of your personal data when these data (i) are incomplete concerning the processing purposes or have been provided incorrectly, or (ii) when the registration, communication, or storage of these data is prohibited, or (iii) when the data are retained longer than the specified retention period.

If your personal data are lawfully processed, you can still object to this processing based on legal provisions from the privacy legislation, for important and justified reasons related to your specific situation.

To prevent further processing, you must provide us with a motivated justification for your objection.

b) Right to object to direct marketing

You can object to the processing of your personal data for direct marketing purposes free of charge and without any motivation.

6.5. Right to withdraw consent

If the processing is based on your prior consent, you have the right to withdraw that consent at any time.

6.6. Right to erasure

Under the GDPR, you have the right to request the deletion of your personal data without undue delay in certain circumstances. These circumstances include, among others:

• The personal data are no longer necessary for the purposes for which they were collected or processed;
• You withdraw your consent for specific purposes;
• The personal data have been unlawfully processed;
• The personal data must be erased to comply with a legal obligation;

6.7. Right to data portability

In accordance with the GDPR, you have the right to request a copy of your personal data processed by us in a structured, commonly used, and machine-readable format. This can be requested for personal use or for transfer to a third party.

If technically feasible, you can request the electronic transfer of your personal data to a third party, after providing the correct contact details, including the transfer details, of this party.

6.8. Right to lodge a complaint with the supervisory authority

You always have the right to lodge a complaint with the supervisory authority, namely the Data Protection Commission:

6 Pembroke Row
Dublin 2
D02 X963
Ireland
https://www.dataprotection.ie/
https://forms.dataprotection.ie/contact

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7. Hyperlinks

This website may contain links to websites operated by companies outside Converge. These other websites have their own privacy policies, which you should read carefully when you visit these websites. We are in no way responsible for the content of these websites or for the processing of personal data by these third parties.

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8. Cookies

This website may use cookies to process information.

The processing of personal data collected in this way is based on our legitimate interest in the security and proper functioning of our website, and on your consent for analyzing the use of our website. For cookies other than those strictly necessary, we always ask for your consent first.

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9. Changes

This Privacy Policy is regularly reviewed to accurately reflect how we handle data. You will not be notified in advance of any changes. However, adjustments will be clearly highlighted on our website. The date of the last change can be found at the top of this Privacy Policy.