Converge reports revenue as: Gross Revenue + Gift Card Revenue.
Converge doesn’t receive or subtract refunds.
Converge doesn’t get post-purchase order edits (like manual changes or upsells).
If you’ve configured your Shopify Source to filter out certain tags or orders in Converge, make sure to use the same filters in your Shopify Analytics report.
To compare Shopify with Converge, you’ll need to create a custom report:
Go to Analytics → Reports.
Click New exploration.
Replace the default query with:
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FROM salesSHOW (gift_card_gross_sales + total_sales) AS revenue, ordersWHERE is_return_related = false AND excludes_post_order_adjustments = trueSINCE last_monthUNTIL last_monthORDER BY revenue DESCVISUALIZE revenue
Click Run.
This shows revenue and order count for the last month, matching what Converge would show for the same time range. To compare other periods, change the date in the top left of the Shopify report.
Click Add metric and select Placed Order and aggregate by Count.
Click Add breakdown and select id.
Enable show totals under Options above your table.
Adjust the date range to the period you want to compare.
This gives you a list of orders with their Shopify Order ID, revenue, and order count.To get the same list in Shopify:
Create a custom report in Shopify as described here
Go to Dimensions in the right pane of the report.
Click the plus sign and find Order ID.
Select Order ID, then click Apply.
Adjust the date range to match the period in your insight in Converge.
Use both lists to compare order by order. If something’s off in Converge, check the Shopify order details to see if filters, refunds, or edits explain the difference.