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Overview

Converge provides the following tools to monitor and debug whether your Destinations are correctly set up.

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Destination Logs

Converge stores detailed logs of every event that gets sent to Converge including event properties, profile properties and aliases.

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Where to find Destination logs

  1. Navigate to the Destinations Tab in your Converge dashboard
  2. Click on the Destination you want to debug
  3. Click on the Logs tab to see the logs
  4. Click on any of the Log Lines to inspect a Log instance

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Filter through the logs

  • By Event Name: You can select a subset of events to show in the log by clicking on Select events and then ticking the relevant events.
  • By Date: You can use the date picker in the right top corner to select log lines from a particular date range.
  • By Forwarding Status: You can click on Select status to see the Forwarding Status of a particular event.
  • By Destination Type: Whether the forwarding is processed through the Server or through the Browser (client-side).

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Forwarding Status

Every event that gets processed by the Destination gets a forwarding status. This status gives you insight as to how the Destination processed this data.

StatusDefinition
SuccessThe event was correctly received by the destination
FailureThe event failed to be delivered, read the log detail for more information
RetryThe event is being retried (until Success or Failure)
FilteredThe event was processed by the Destination and filtered out (i.e. it has not been sent to the destination) based on one of the Destination Filters
ExternalAn event was fired to this destination that was not triggered by Converge
If you see a bunch of events with an External status, this means that another tracking source is still active and should likely be turned off
SkippedAn event was processed by the Destination and skipped by the Destination to adhere to the Destination Specification
This status usually occurs when Converge processes both browser-side and server-side events but the Destination does not accept server-side events or cannot effectively deduplicate events from two sources.
No consentThe server-side event was not forwarded because the visitor has not given consent for the destination consent category.